Pet Transport FAQ

Q. Should my pet be sedated for travelling?

Usually we don't recommend sedation unless your pet is highly agitated. It is a better option to acclimatise your pet to travel by purchasing their travel crate early, allowing them to become accustomed to it.

Q. Can you pick my pet up/drop my pet off from boarding at Tolly Farm?

A. Yes, we offer pick-up and drop-off as a service.

Q. What do I need to do to send my pet overseas?

A: You first need to contact the Government of the country you want your pet to travel to and ask if you need to apply for an import permit or if there are any other requirements needed. This is the owner's responsibility; however, we can help you make arrangements with the authorities in your destination country.

Q: What happens if I need to leave New Zealand urgently. Can you look after my pet before they are shipped overseas?

A: Yes, we can offer boarding for your cat or dog prior to them being transported overseas.  That way you can get your new home established, and then introduce your pet, in an organized and relaxed manner.

Q: Can I provide my own travel crate?

A: Yes you can provide your own travel crate, however it must be International Air Transport Association approved. Furthermore, each airline has their own specific requirements, so it is best to check with us first if you intend on purchasing a crate yourself. If we provide the travel crate, you can be sure it is suitable for your pet, and the intended manner of transport (including regulatory labelling). If your crate is not suitable for your pet, then the airlines will not permit your animal to travel.

Q: How long before travelling should I purchase the crate for my pet?

A: It is a good idea to buy a travel crate a couple of weeks before flying. This allows your pet to become used to it, and makes the day of flying less stressful as they are used to the confinement and the crate smells like them.

Q: What size travel crate will my pet need?

A: The travel crate must be large enough for your pet to be able to stand completely upright, turn around and lie down. There must be 10cm clear space above your pets ears when sitting.  The cage needs to be tooth and claw proof, and have side rails so that other freight does not obstruct the ventilation holes.  We can arrange the selection and purchase of a crate to suit your animal.

Q: Can you put any leads or collars in the crate with my pet?

A: Yes we can, but it is better to attach these to the outside of the crate in a plastic bag. This stops your pet becoming tangled in them during transit.

Q: Can my pets fly on the same flight as me?

A: Given enough notice we can potentially arrange this for you. However, please be aware that that airline may at any time re-organise freight depending on the economics and risks involved. This is beyond our control, however, we can arrange things so it is most likely you and your pet will be on the same flight.

Crate Requirements

An IATA approved crate must have;-

  • Ventilation on all four sides
  • Bumper rails that protect the crate from other cargo packing tight up against the ventilation
  • Lockable closures so the crate cannot be opened accidentally or through vibration
  • Internal watering container that can be filled from an exterior via a funnel
  • Have appropriate netting in ventilated areas such that handlers are protected from teeth and claws
  • Be 10 cm taller than the animal contained

Map of Runs

  • Monday and Thursday Route
  • Tuesday Friday Route